Watch the course preview.

Why CRM

The skills that keep crews out of accident reports

Most aviation accidents don’t start with a mechanical failure — they start with a missed call, an unchallenged decision, a crew behind the aircraft. Crew Resource Management is the discipline of catching those errors before they matter, and it’s required training for crew members at Canadian commercial operators under AC 700-042.

This course teaches it the way it’s taught at the airline level: threat and error management as the backbone, every human-factors element built on top of it, and real Canadian TSB investigations showing where the defences failed — and where good crews made them hold.

• Built element-by-element against AC 700-042 Issue 02 — nothing skipped, including resilience, surprise and startle, and safety culture
• Canadian content throughout: CARs, TSB reports, Canadian terminology and phraseology
• Covers single-pilot resource management (SRM) — this isn’t a two-crew-only course
• Quizzes at every topic and lesson, a final course quiz, and a certificate for your training file

Before Your First Airline Job

Walk into your interview already speaking the language

Canadian commercial pilot training is almost entirely single-pilot — then your first airline or operator interview asks you scenario questions built on CRM concepts, and new-hire ground school assumes you already know the vocabulary. Most 250-hour applicants don’t. That gap is your opportunity.

• Interview preparation — behavioural and scenario questions at airlines and 703/704 operators draw directly on TEM, communication, and decision-making concepts taught in this course
• A resume line few applicants have: initial CRM training completed to the AC 700-042 standard, with a certificate to show for it
• The single-pilot-to-multi-crew transition, taught by an A321 Captain who sits on the other side of that flight deck — and knows what airlines expect from a new first officer
• Arrive at new-hire ground school ahead — CRM vocabulary, TEM framing, and monitoring discipline already in place while your classmates hear it for the first time

Already flying the line? The course meets you there too — it’s built to the same standard your operator’s training program is measured against.

Curriculum

What’s in the course

Eleven lessons, in a deliberate order — each element builds on the last, and everything comes together in threat and error management at the end. Every lesson has video instruction, downloadable references, and a quiz.

1. The History of CRM · video + quiz

Where CRM comes from and why it exists: the accidents that forced the industry to admit that competent pilots crash serviceable airplanes, and how CRM evolved from “charm school” into the safety discipline it is today.

2. Effective Communication · video + quiz

Closed-loop communication, briefings that actually transfer information, assertion when it matters most, and the PACE model for escalating a concern — from probing question to taking control.

3. Situational Awareness · video + quiz

The three levels of SA — perceiving, understanding, projecting — how SA really breaks down in flight, the traps that erode it, and how crews rebuild the picture when it’s slipping.

4. Pressure & Stress · video + quiz

What stress does to perception, memory, and decision making; the difference between pressure that sharpens and stress that narrows; and recognizing it in yourself and your crew before it flies the airplane.

5. Fatigue · video + quiz

The science of sleep and circadian rhythm, why fatigue impairs like alcohol but hides better, and the countermeasures that work — personally and operationally.

6. Workload Management · video + quiz

Prioritizing, delegating, and sequencing tasks to stay ahead of the aircraft; recognizing overload and underload; and the techniques crews use to manage the busiest phases of flight.

7. Aeronautical Decision Making · video + quiz

Structured decision making under real constraints — models that work under time pressure, the biases that bend your judgment, and why the go/no-go decision is rarely the hard one.

8. Leadership & Followership · video + quiz

What effective command actually looks like, why followership is a skill and not a rank, authority gradients that are too steep or too flat, and the modern observable behaviours used to assess crews.

9. Automation & Monitoring · video + quiz

Mode awareness, automation surprises, staying in the loop when the aircraft is doing the flying, and the monitoring discipline that separates a crew from two passengers in the front seats.

10. Resilience Training · video + quiz

The surprise and startle effect, what your body does in the first seconds of the unexpected, and the trained responses that get a crew from startled back to flying — the Appendix C content most courses never touch.

11. Threat & Error Management · video + quiz + case studies

The framework everything else feeds into: identifying threats, trapping errors, recovering undesired aircraft states — avoid, trap, mitigate. Includes full TSB case study analysis through the TEM lens, covering both accidents and well-managed occurrences.

Plus a course introduction lesson, a TSB case-study video library, downloadable observable-behaviour worksheets and reference booklets in every topic, and a final course quiz before your certificate is issued.