Terms and Conditions

9. SUBSCRIPTIONS

Subscriptions automatically renew until cancelled by the user through the Website or via email to support@flighttrainers.ca. Subscription fees are non-refundable once billed.

9.1 Subscription Extensions

Only users who have actively studied with us for more than 4 months may extend their subscriptions via a monthly plan. New users enrolling in the monthly plan will be switched to a 4-month recurring subscription without notice, forfeiting free trial eligibility.

9.2 Free Trial Exception

If a student views or accesses more than 70% of a course within the 14 days of course registration, immediate payment may be processed by CFT, regardless of the student’s status with the school.

9.3 Cancellation Policy

Subscriptions must be cancelled via https://flighttrainers.ca/my-account/subscriptions/ or via email to support@flighttrainers.ca. Users bear sole responsibility for timely cancellations. No refunds are provided once subscription charges are processed.

10. SHIPPING, DELIVERY AND RETURN POLICY

You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When placing an order with CFT, you agree to provide us with a valid email, phone number, shipping address, and valid billing information.

We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, we will issue a refund to you in the amount of the purchase price. We also may request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products.

For the sale of physical products or any courses, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.

For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following:

Canadian Flight Trainers Ltd.
8088 Twenty Rd
Smithville ON  L0R 2A0

Return policy:

For any courses sold directly by CFT where there was no trial period granted, students are entitled to a refund, upon request, within 7 days of the time of purchase as long as less than 10% of the course has been accessed, viewed, or downloaded. Courses purchased through third-parties are not eligible for any refunds.

Any fees relating to subscription renewals are non-refundable.

All physical products from the pilot shop are guaranteed to be shipped brand new, or as described, and if applicable, in their original packaging. As such, all pilot shop items are final sale once shipped. If a customer requests a refund on pilot shop items prior to order completion, they are entitled to a refund minus any processing fees incurred as a result of the transaction.

Fees incurred as a result of a ROC-A examination are non-refundable.

11. ACCEPTABLE USE

You agree not to use the Website for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website in any way that could damage the Website, the services or the general business of Canadian Flight Trainers Ltd.

You further agree not to use and/or access the Website:

a) To harass, abuse, or threaten others or otherwise violate any person’s legal rights;

b) To violate any intellectual property rights of us or any third party;

c) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;

d) To perpetrate any fraud;

e) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;

f) To publish or distribute any obscene or defamatory material;

g) To publish or distribute any material that incites violence, hate or discrimination towards any group;

h) To unlawfully gather information about others.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

12. PROTECTION OF PRIVACY

Through your use of the Website, you may provide us with certain information. By using the Website, you authorize us to use your information in Canada and any other country where we may operate.

When you register for an account, you must provide us with a valid email address and may provide us with additional information, such as your name and/or billing information. Any information provided to us, including your name, address, phone number, or other personal identifying information must be correct and accurate. Depending on how you use our Website, we may also receive information from external applications you use to access our Website, or we may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.

We use the information gathered from you to ensure your continued good experience on our website, including through email communication. We may also track certain of the passive information received to improve our marketing and analytics, and for this, we may work with third-party providers.

If you would like to disable our access to any passive information we receive from the use of various technologies, you may choose to disable cookies in your web browser. Please be aware that we will still receive information about you that you have provided, such as your email address.

If you choose to terminate your account, we will store information about you for a reasonable period of time to be determined by us in accordance with applicable federal and provincial laws. After this period, all information about you will be deleted.

13. ASSUMPTION OF RISK

The Website is provided for communication purposes only. You acknowledge and agree that any information posted on our Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between you and Canadian Flight Trainers Ltd. You further agree that your purchase of any of the products on the Website is at your own risk. We do not assume responsibility or liability for any advice or other information given on the Website.

14. REVERSE ENGINEERING & SECURITY

You may not undertake any of the following actions:

a) Reverse engineer, or attempt to reverse engineer or disassemble any code, software, or learning material from or on the Website;

b) Violate the security of the Website through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.

15. DATA LOSS

We are not responsible for the security, integrity, or backup of your Account data. You acknowledge that your use of the Website is at your own risk regarding data loss.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Canadian Flight Trainers Ltd., any of its affiliates, directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees and hold us harmless against any and all legal claims and demands, which may arise from or relate to your use or misuse of the Website, your breach of these Terms and Conditions, or your conduct or unlawful actions. We will select our own legal counsel and may participate in our own defence, if we wish to so.

17. SERVICE INTERRUPTIONS

We may need to interrupt your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that the we will have no liability for any damage or loss caused as a result of such downtime.

18. TERMINATION OF ACCOUNT

We may, in our sole discretion, suspend, restrict or terminate your Account and your use of the Website, effective at any time, without notice to you, for any reason, including because the operation or efficiency of the Website or our or any third party’s equipment or network is impaired by your use of the Website, any amount is past due from you to us, we have received a third party complaint which relates to your use or misuse of the Website, or you have been or are in breach of any term or condition of these Terms and Conditions. We will have no responsibility to notify any third party, including any third party providers of services, merchandise or information, of any suspension, restriction or termination of your access to the Website.

19. NO WARRANTIES

Your use of the Website is at your sole and exclusive risk and any services provided by us are on an “as is” basis. We disclaim any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. We make no warranties that the Website will meet your needs or that the Website will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. Any damage that may occur to you, through your computer system, or as a result of loss of your data from your use of the Website is your sole responsibility and we are not liable for any such damage or loss. We do not warrant that the Website will be error-free, secure, or continuously available.

19.1 THIRD PARTY LINKS AND CONTENT

Our Website may contain links to third-party websites or services not owned or controlled by Canadian Flight Trainers Ltd. We do not endorse or assume any responsibility for the content, accuracy, privacy policies, or practices of these third-party websites or services. You expressly acknowledge and agree that Canadian Flight Trainers Ltd. shall not be liable, directly or indirectly, for any loss or damage caused or alleged to be caused by your use of or reliance on any content, goods, or services available through third-party websites or services.

20. COMPETITOR RESTRICTIONS

All content within this course, including text, graphics, videos, question banks, and other educational materials, is protected by Canadian and international copyright and intellectual property laws. Canadian Flight Trainers Ltd. retains exclusive ownership of all provided materials. No transfer of intellectual property rights or licenses is granted to you by virtue of accessing or completing this course.

Competitors, defined as flight schools, ground training providers, aviation publishers, online aviation education providers, flight instructors, and individuals or entities intending to offer similar educational products or services, are strictly prohibited from purchasing, accessing, or utilizing our courses, question banks, or any proprietary materials without explicit prior written consent from Canadian Flight Trainers Ltd.

Access violations will result in immediate revocation of privileges, termination of user accounts without refund, and may result in legal action. Canadian Flight Trainers Ltd. reserves the right to seek all available remedies, including injunctions, monetary damages, and recovery of legal costs, under applicable Ontario and Canadian federal laws.

21. PRIVACY

Internet communications are subject to interception, loss or alteration and, as consequence, you acknowledge that information or data you provide by electronic means by accessing or using this Website are not confidential or exclusive, except to the extent required by the applicable laws, and that communications by email may be intercepted, altered or lost.

For more information, please refer to our Privacy Policy, available on the Website.

22. LIMITATION ON LIABILITY

We are not liable for any damages that may occur to you as a result of your use of the Website, to the fullest extent permitted by law. The maximum liability of Canadian Flight Trainers Ltd. arising from your use of the Website is limited to the greater of one hundred ($100) Canadian Dollars or the amount you paid to Canadian Flight Trainers Ltd. in the last six (6) months. This applies to any and all claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, or torts of any kind.

23. RADIO OPERATOR CERTIFICATE AERONAUTICAL (ROC-A) EXAMINATIONS

ROC-A exams are conducted by authorized ISED examiners. Fees are non-refundable. No-show appointments incur a $30 rebooking fee. Cancellations or rescheduling require at least 24 hours’ notice.

24. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by Ontario law and Canadian federal law. Legal proceedings must occur within the Ontario courts in the region of Halton.